Shipping policy
Delivery options
Our hassle-free, delivery aim
When you buy vitamins online, we understand that you want to receive them as quickly as possible, with the minimum of fuss - that's why we pioneered the supply of vitamins and supplements in stylish air-tight pouches. Although we don't guarantee this (have you seen how small some letterboxes are?!), our use of industry-leading, slim-line pouches vastly increase the chances of your order fitting conveniently through your letter-box, versus regular, round supplement bottles. Please note that our Next-Day Delivery services will require a signature (or name taken, subject to current carrier policy), whether they fit through your letterbox or not!
Same day dispatch promise for UK Priority and UK Next-Day delivery options
Occasionally, we all leave things until the last minute and re-ordering our supplements is no exception. You've just popped your last tablet and now you need more - fast! We realise how important it is to receive your order as quickly as possible, that's why for UK Priority and UK Next-Day services, we promise 'Same-Day Dispatch' on all orders received by 1pm on a working day (otherwise dispatch will be the next working day). We aim to dispatch UK Standard Delivery orders on the same basis, but for busy periods this may be up to 3 working days.
Please be aware that in all circumstances, if you place an order after 1pm and select one of the Next-Day Delivery services, your goods will not be dispatched until the next working day.
United Kingdom postcodes (all fully tracked services)
| Delivery service | Cost | Dispatch timescale | Delivery estimate |
| UK Standard (Royal Mail 48 / 2nd class) Fully tracked service |
Orders under £39.99: £3.50 delivery
|
1-2 working days | 2-3 working days from dispatch. |
| UK Priority (Royal Mail 24 / 1st class) Fully tracked service |
£5.10 | 1 working day * | 1-2 working days from dispatch. |
| UK Next-Day Guaranteed ** (Royal Mail Special Delivery) Fully tracked service |
Free for orders £100 and over (£9.95 otherwise) |
1 working day * | Guaranteed next working day (Mon-Fri) for orders placed before 1pm. * Requires a signature |
| DHL Express Next-Day Fully tracked service |
Free for orders £100 and over (£9.95 otherwise) |
1 working day * | Guaranteed next working day (Mon-Fri) for orders placed before 1pm. * Requires a signature |
International Delivery (EU)
Europe Zone 1 - Czech Republic, Bulgaria, Denmark, France, Germany, Ireland, Netherlands, Poland, Portugal, Spain & Sweden
| Delivery service | Cost | Dispatch timescale | Delivery estimate |
| Royal Mail International Fully tracked service |
£8.50 (Max order value of 150 EUR equivalent) |
1-2 working days | 3-5 working days from dispatch. |
Europe Zone 2 - Austria, Belgium, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Italy, Malta, Romania, Slovenia
| Delivery service | Cost | Dispatch timescale | Delivery estimate |
| Royal Mail International Fully tracked service |
£10 (Max order value of 150 EUR equivalent) |
1-2 working days | 5-10 working days from dispatch. |
Europe Zone 3 - Gibraltar, Iceland, Norway, Switzerland, Ukraine
| Delivery service | Cost | Dispatch timescale | Delivery estimate |
| Royal Mail International Fully tracked service |
£12.95 | 1-2 working days | 5-10 working days from dispatch. |
International Delivery (Non-EU)
ROW Zone 1 (Middle East) - United Arab Emirates, Saudi Arabia
| Delivery service | Cost | Dispatch timescale | Delivery estimate |
| Royal Mail International Fully tracked service |
£14.95 | 1-2 working days | 5-10 working days from dispatch. |
ROW Zone 2 (Far East & Australasia) - Australia, China, Hong Kong, Japan, New Zealand, Singapore
| Delivery service | Cost | Dispatch timescale | Delivery estimate |
| Royal Mail International Fully tracked service |
£14.95 | 1-2 working days | 5-10 working days from dispatch. |