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Frequently Asked Questions
Where is my order?
Where is my order?
You can track your order using the link in your shipping confirmation email or by visiting our Order Tracking page. UK standard delivery typically takes 2, 4 working days from dispatch. For international deliveries, please see our Delivery Information page. If you need any further assistance, our Customer Care team is here to help at ask@justvitamins.co.uk. You can track orders HERE
How long will it take to receive my order?
How long will it take to receive my order?
UK standard delivery usually takes 2, 4 working days from dispatch (excluding weekends and bank holidays). For Next Day Delivery, please place your order by 1pm Monday, Friday for delivery on the next working day. You'll receive a tracking email as soon as your order has been dispatched, so we recommend checking your tracking information first if your order hasn't yet arrived. You can view orders HERE
Can I change or cancel my order?
Can I change or cancel my order?
If your order has not yet been dispatched, we'll do our best to help. Please contact our Customer Care team as soon as possible via email or live chat. Once an order has been dispatched, we're unfortunately unable to make changes or cancel it.
Can I change my subscription date?
Can I change my subscription date?
Yes. You can pause, skip, reschedule or cancel your subscription by logging into your account. Simply select Account at the top of the website and make any changes up to 3 days before your next scheduled dispatch.
Do you ship internationally?
Do you ship internationally?
We primarily serve customers in the UK, but we also deliver to selected international destinations. Please see our Delivery Information page for the countries we currently ship to and applicable delivery charges.
What's your returns policy?
What's your returns policy?
We offer a 30-day hassle-free returns policy on unopened products. Return postage costs are the customer's responsibility unless the item is faulty or sent in error.
Where is it made and how do you ensure quality?
Where is it made and how do you ensure quality?
Our supplements are made in the UK in GMP-certified facilities to stringent quality standards. We carefully select our ingredients and carry out rigorous quality checks throughout the manufacturing process, so every product meets our high standards.
What is your money-back guarantee?
What is your money-back guarantee?
Every order is covered by our 90-day money-back guarantee. If you are not completely happy for any reason, contact our Customer Care team within 90 days of purchase and we will refund you, no awkward questions. It is our way of making it easy to try something new with confidence.